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Forum Discussion
joedelaneycalp
May 04, 2020Aspirant
WN3000rpV.3
trying to connect this extender to fritzbox router. have reset it many times but router is not showing the extender. Any ideas?
plemans
May 08, 2020Guru - Experienced User
If its a new purchase, you can contact netgear and use the free 90 days of support from date of purchase.
joedelaneycalp
May 08, 2020Aspirant
Its not a new purchase - its about 5 years old as is the other extender I have in the house which is working fine.
Any advice as to how to fix? Surely not the 1st person in the world ot have this issue?
- plemansMay 08, 2020Guru - Experienced User
No one said you're the first person to have this issue.
but if you've done the following:
Tried setup hardwired in
tried after a factory reset
tried after re-installing firmware (in case its corrupted, a reset only removes settings)
Tried setup when the other extender was off
then you're running low on options.
- joedelaneycalpMay 08, 2020Aspirant
I'll try firmware upgrade...after that, I think you're correct, it may be past its sell-by-date
Not sure how I can do it if I can't connect it to wifi as I don't have ethernet connection on my laptop? Any help or suggestions appreciated.
- plemansMay 08, 2020Guru - Experienced User
you can manually download the firmware to a pc/laptop.
then hardwire into the device and you can manually install the firmware.
the manual walks you through it.
to get the firmware and manual go to
netgear.com/support/ and type in your model.