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Forum Discussion
WN604 and Radius
I saw this thread earlier today: http://forum1.netgear.com/showthread.php?t=62625 and I'd like to continue from it.
I purchased my Netgear WN604 in mid-April of this year. The box and manual both des...
Update:
I just spoke with Netgear Customer Support and they stated that the WN604 was not meant to have Radius support originally, and that only a small batch of first-run units shipped with Radius support; they told me I'd have to buy a new unit which has official support for Radius.
I reminded them of my rights under consumer protection legislation and they backed down and recognised that I was right in pointing out how their own marketing material and manual (still live on the Netgear website) cite 802.1x as a feature...
...because of this this they decided to offer me an upgrade, which I accepted. They have RMA'd my WN604 and opted to replace it with the WN802Tv2 model which officially supports Radius/802.1x.
I'm glad that was resolved, all within 5 hours of noticing something amiss in the first place.
(thought he WN802 doesn't fit in with the aesthetic of my existing Netgear equipment, oh well. I guess I'll have to stick it somewhere else in the house).
If anyone else has the WN604 and would like to get a free upgrade if they got burned with Radius support I can provide you with screenshots of websites and copies of marketing material in case you need them to make a claim.
I just spoke with Netgear Customer Support and they stated that the WN604 was not meant to have Radius support originally, and that only a small batch of first-run units shipped with Radius support; they told me I'd have to buy a new unit which has official support for Radius.
I reminded them of my rights under consumer protection legislation and they backed down and recognised that I was right in pointing out how their own marketing material and manual (still live on the Netgear website) cite 802.1x as a feature...
...because of this this they decided to offer me an upgrade, which I accepted. They have RMA'd my WN604 and opted to replace it with the WN802Tv2 model which officially supports Radius/802.1x.
I'm glad that was resolved, all within 5 hours of noticing something amiss in the first place.
(thought he WN802 doesn't fit in with the aesthetic of my existing Netgear equipment, oh well. I guess I'll have to stick it somewhere else in the house).
If anyone else has the WN604 and would like to get a free upgrade if they got burned with Radius support I can provide you with screenshots of websites and copies of marketing material in case you need them to make a claim.