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Forum Discussion
WN802T is it dead???
Hiya guys, Is my access point dead? I have a WN802T, which i have had for about 6 months. I came home today to do some work in the office. The Network connection light is out, the wireless light...
Thats nice... Heres my story so far...
I bought the AP around this time last year, Then in July, my wireless just wasn't showing up. I went in and guess what... Power light, nothing else. I tried everything I could think of to get it working. (I'm a Network/Systems engineer w/ 10 years of exp) I called tech support, and they didn't mess around and issues me an RMA #. I paid the $20 to RMA it (wanted them to ship a unit before I sent this one back) and got the new one around July 27th, installed the bad boy, and was up and running.
Then... 3 days ago on the 25th I walked into my home office and what do you know... power light only... I did the basic troubleshooting, even tho I already knew it was a nice shiny brick. I called tech support around 10 o'clock at night, gave the tech support agent my old case # from the first time (July), he asked for it, and he instructed me to call the RMA dept and get them to RMA me a new one since it was the replacement for an existing RMA. Trust me, I already thought it was way wrong, but after asking if the RMA dept is 24hrs, he said yes, I agreed to call the RMA dept. Well, after calling the RMA dept and hitting the voice mail 3 times, I accepted the fact that the dept was closed and I left a message around 1 AM on the 26th.
So today I get home from work, as I have not recieved a call I went ahead and called the RMA dept back, they pretty much confirmed that was way incorrect and I needed a new RMA #, etc. So I called tech support, and guess what. My warranty expired on the 27th. The problem? The tech I talked to on the 25th didn't give me a new case, as all he did was read my old case and pretty much pawn me off onto the RMA dept. So, since theres no record I called... they pretty much told me I'm SOL.
So baring the fact that I'm already pretty ticked off at that, suppose to receive a call from customer support within 24 hours, I had to go through 5 managers before I got that, I'm sitting here on my 2nd WN802T that has suddenly and magically bricked itself. No heat issues in this room, no wierd wiring, nothing. Besides the fact that I'm not only recommended this product to a bunch of people/clients, but have purchased about 50 of them for varias clients. So now I'm wondering whats going to happen when theres become bricks? Not a good time. I'm very disgruntled and unhappy at this juncture. I own around $2000 worth on netgear equipment sitting in my rack, and I've purchased 10s of thousands worth for clients. As of right now, I'd love for nothing than to return all of this equipment and get refunds.
So... if you have one, might I recommend you try and get a refund if possible and go with a different brand. I'm 2 for 2 going bad, all around 4-6 months from owning them. For the guy who bought them for clients, try as hard as you can to see if you can get them refunded. I was a very big supported of netgear, and unless netgear surprises me in the next few days, basically after my customer service call, there losing a customer, and all of my customers.
Sorry for the rant, but as you can tell, not in a perticularly great mood about this.
I bought the AP around this time last year, Then in July, my wireless just wasn't showing up. I went in and guess what... Power light, nothing else. I tried everything I could think of to get it working. (I'm a Network/Systems engineer w/ 10 years of exp) I called tech support, and they didn't mess around and issues me an RMA #. I paid the $20 to RMA it (wanted them to ship a unit before I sent this one back) and got the new one around July 27th, installed the bad boy, and was up and running.
Then... 3 days ago on the 25th I walked into my home office and what do you know... power light only... I did the basic troubleshooting, even tho I already knew it was a nice shiny brick. I called tech support around 10 o'clock at night, gave the tech support agent my old case # from the first time (July), he asked for it, and he instructed me to call the RMA dept and get them to RMA me a new one since it was the replacement for an existing RMA. Trust me, I already thought it was way wrong, but after asking if the RMA dept is 24hrs, he said yes, I agreed to call the RMA dept. Well, after calling the RMA dept and hitting the voice mail 3 times, I accepted the fact that the dept was closed and I left a message around 1 AM on the 26th.
So today I get home from work, as I have not recieved a call I went ahead and called the RMA dept back, they pretty much confirmed that was way incorrect and I needed a new RMA #, etc. So I called tech support, and guess what. My warranty expired on the 27th. The problem? The tech I talked to on the 25th didn't give me a new case, as all he did was read my old case and pretty much pawn me off onto the RMA dept. So, since theres no record I called... they pretty much told me I'm SOL.
So baring the fact that I'm already pretty ticked off at that, suppose to receive a call from customer support within 24 hours, I had to go through 5 managers before I got that, I'm sitting here on my 2nd WN802T that has suddenly and magically bricked itself. No heat issues in this room, no wierd wiring, nothing. Besides the fact that I'm not only recommended this product to a bunch of people/clients, but have purchased about 50 of them for varias clients. So now I'm wondering whats going to happen when theres become bricks? Not a good time. I'm very disgruntled and unhappy at this juncture. I own around $2000 worth on netgear equipment sitting in my rack, and I've purchased 10s of thousands worth for clients. As of right now, I'd love for nothing than to return all of this equipment and get refunds.
So... if you have one, might I recommend you try and get a refund if possible and go with a different brand. I'm 2 for 2 going bad, all around 4-6 months from owning them. For the guy who bought them for clients, try as hard as you can to see if you can get them refunded. I was a very big supported of netgear, and unless netgear surprises me in the next few days, basically after my customer service call, there losing a customer, and all of my customers.
Sorry for the rant, but as you can tell, not in a perticularly great mood about this.