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Forum Discussion
WN802T is it dead???
Hiya guys, Is my access point dead? I have a WN802T, which i have had for about 6 months. I came home today to do some work in the office. The Network connection light is out, the wireless light...
All,
Here's my WN802T story... I have (or had, as it turns out) four of these units installed. Upon getting a report that wifi was down, I discovered that not one, but two of these units had failed this time. Same exact symptom - power LED on, but no Ethernet or Wifi, and certainly no access to the unit. I have the units overlapping a bit, so I'm not sure how long ago the first of the two failed.
One of the two were covered under warranty, so the replacement process is started ($16.90 for advanced swap). They wouldn't process both RMAs at the same time, and they didn't call back as promised, so I called in today for the second one.
While I was on hold for support I happened upon this thread. I then looked at my case history. Apparently, of these four units, I've had a total of three replacements in the past.
4541584 WN802T - Online case 2/22/2007 Closed
5052551 WN802T - Online case 6/5/2007 Closed
5504031 WN802T - Online case 8/17/2007 Closed
Counting these two newly failed units - that makes five bad ones out of four... Yes, one of their replacement units has gone bad. No, it was no longer covered under warranty. Nope, it cannot be returned for replacement or repair. I offered to ship it back anyway - they did not want it, and suggested that I buy another unit.
This leaves me with two functional units, one replacement on the way, and one door stop.
Word to the wise? If you are planning to buy one of these - don't. If you have one of these already - check your warranty (1 year), and make sure you have the latest firmware update on it. I discovered the latest version was released November 20, 2007 (1.3.15NA). I am really hoping the previous firmware version was killing these, and by updating it to possibly get a little life out of my remaining ones.
I hope this post helps others,
~Michael
Here's my WN802T story... I have (or had, as it turns out) four of these units installed. Upon getting a report that wifi was down, I discovered that not one, but two of these units had failed this time. Same exact symptom - power LED on, but no Ethernet or Wifi, and certainly no access to the unit. I have the units overlapping a bit, so I'm not sure how long ago the first of the two failed.
One of the two were covered under warranty, so the replacement process is started ($16.90 for advanced swap). They wouldn't process both RMAs at the same time, and they didn't call back as promised, so I called in today for the second one.
While I was on hold for support I happened upon this thread. I then looked at my case history. Apparently, of these four units, I've had a total of three replacements in the past.
4541584 WN802T - Online case 2/22/2007 Closed
5052551 WN802T - Online case 6/5/2007 Closed
5504031 WN802T - Online case 8/17/2007 Closed
Counting these two newly failed units - that makes five bad ones out of four... Yes, one of their replacement units has gone bad. No, it was no longer covered under warranty. Nope, it cannot be returned for replacement or repair. I offered to ship it back anyway - they did not want it, and suggested that I buy another unit.
This leaves me with two functional units, one replacement on the way, and one door stop.
Word to the wise? If you are planning to buy one of these - don't. If you have one of these already - check your warranty (1 year), and make sure you have the latest firmware update on it. I discovered the latest version was released November 20, 2007 (1.3.15NA). I am really hoping the previous firmware version was killing these, and by updating it to possibly get a little life out of my remaining ones.
I hope this post helps others,
~Michael