So I have a WNDAP360, running the latest 2.1.1 firmware.It is setup to be as basic as possible.I have disabled the QoS features, and set the channel.I looked with inSSIDer and got my 2 most free channels.The 5GHz channel is totally free.I have set my laptop to use the 5GHz channel and get excellent connection.The WNDAP360 is connected to my HP Gig switch, using an injector for PoE.I have tested with and without the injector directly into my Cisco ASA which has PoE.So now my issue is.I have a constant signal, the signal itself never drops.But I get disconnects from services, eg I play League of Legends.Now if I play through Wifi I get pvp.net disconnects, and it automatically reconnects after a bit.Constantly!If I connect the same laptop to the switch directly, I get no disconnects at all. Ruling out the Laptop. My desktop on the switch is also fine.This means the only thing is the AP itself.The WMM feature is disabled on my laptop.I cannot think of anything else to do or try.I have reset the AP when I did the firmware upgrade.Thanks

Anyone have ANY ideas on to what I can try?

I meet a similar problemI have a WNDAP360, running the latest 2.1.1 firmware.The WNDAP360 is connected to my NetGear GS108PeV2 switch.I use the supplied power adapter for the AP.Everything is ok but the AP is rebooting constantly (after 3 to 5 minutes) !If I connect my laptop to the switch directly, I have no problem.I also tried to check if the 2.1.1. firmware was completed but I did not find any place in the menu with firmware version.I will appreciate if someone can give me a help.Thanking you in advanceRegards,

SavellM wrote:Anyone have ANY ideas on to what I can try?I have the exact same problem. It seems to be most prevalent with the 5.0ghz network but I occasionally have issues on 2.4 as well. I usually just see random packet loss. If I get a continuous ping going I lose a few packets out of every 20 or so. I have it connected via PoE port off my ASA 5505. It has happened on both my laptops; HP 6930p and HP 8440p. They have Intel WiFi 5300 and Intel Centrino 6300 cards respectively with the latest drivers. Not sure what else i can try either.

We are having this issue as well at various clients.Brand new install is experiencing this issue. Just implemented a WMS5316 that is managing 5 WNDAP360s all with the latest firmware as of 4/12/2012. Users notices that his Pandora will stop playing. He disconnects from the WiFi and then reconnects and it starts working again. He is running an HP with a Broadcom 43224AG card.Also having this issue at another client with 6 WNDAP360s managed by a WMS5316. They are noticing it with their MacBook Pro and iPhones.Another client has 5 WNAP210s managed by a WMS5316 and is having the same issue with MacBooks, iPhones, and iPADs.Originally I thought the issue was something with the Apple products but now I'm getting reports from PC users.Please help as I have many clients that are heavily invested in Netgear Wireless.

Are you using rogue AP detection ? Have you tried disabling it ?

WNDAP360 losing connection | NETGEAR Communities

43 Replies

RobOklahoma
Aspirant
Feb 10, 2013
Along with having this issue and my WiFi access point disappearing on two new FVS318N routers, I think I'm done with NetGear. Really upset because I thought NetGear was the end of my Cisco/Linksys nightmares, but apparently not.
Jaceq
Aspirant
Apr 03, 2013
Guys,

I am stuck with this AP as well, only solution I see is to get alternative firmware onto it (as hardware seems to be decent enough).
I am working on porting OpenWRT to it (got majority of things working already).
If you are interested in getting images, please contact me via PM.

Thanks
Viktor
Aspirant
Apr 08, 2013
Hi,

I'm wondering that nobody here suspected that the client radio firmware could cause issues.
Does anybody checked for the latest radio firmware for his clients?

It would be good to collect a list what kind of WiFi chips and firmware versions has issues on WNDAP360.

I have tested Intel(R) Centrino(R) Advanced-N 6205 AGN, REV=0xB0 with 18.168.6.1 firmware on Ubuntu 12.04. without problem.

Regards,
Viktor
Jaceq
Aspirant
Apr 09, 2013
We have various clients and all are having problems, problem that were not happening on different APs...
Also they use pretty standard platform here (Atheros 7161 SoC and two separate Atheros radios).

Anyway I have 'final' version of openWRT on one of them that we will start testing in real live very soon... We use the latest trunk (from yesterday in final build) so goodies as kernel 3.8.6 (vs 2.6.super_old in stock firmware)...
I will update THIS PAGE today or tomorrow with procedure how to patch openWRT, build and put on WNDAP360.

Let me know if you guys have any questions (ideally by email).

Regards
Viktor
Aspirant
Apr 18, 2013
Hi,

I further investigated the case. I have to review my earlier diagnosis. There was a hang on my Ubuntu notebook too.

- The client was seemed connected at the client and at the controller too.
- No unicast traffic clould be able to pass through.
- Sniffing the traffic (on the client and on the AP's ethernet interface) showed that only broadcast and multicast traffic can pass the radio link during the issue.
- There are only "Incomplete" statuses in the client's ARP table.

So I suppose the root cause is in the AP's encryption key renewal or client MAC address handling process.

I tested in the following environment:
WC7520 controller version: 2.4.0.26_3161
WNDAP360 version: 2.4.0.26_1465

I opened a case on netgear support and waiting for the fix now.

Officially there is no workaround yet, but reconnecting the client. However it seems that switching back to 11g or 11a or WPA-TKIP it eliminates the hangs.

So if you want to know you have similar issue, check the client WiFi connection status and whether the ARP table on the client has "Incomplete" MAC-addresses. Collect the logs and open a case...and wait...

I hope Netgear will fix this soon. Our customer not very happy. They can not use the system on the production network.:(

Viktor
Jaceq
Aspirant
May 06, 2013
Did anyone try openWRT on this?
We are putting them in production now and so far all seems to be very good (a lot better than with stock firmware).
TimMillerDyck
Aspirant
Dec 15, 2013
Hi Viktor and others,

We also were seeing this behavior with a WNDAP360 access point -- after a few hours of working fine, clients would show the wireless status as connected, but could not ping even the access point itself.

After opening a support ticket, NetGear provided a beta firmware, ver. 2.1.9.6, which has fixed the issue for us.

Regards,
Tim
rodeolove
Aspirant
Dec 19, 2013
Tim Thank you for the advice! I am on hold with netgear techsupport to have them send me the beta firmware (since the one posted on their website 2.1.7) does not work!

Why are they posting firmware that doesn't work?

Thanks again.
rodeolove
Aspirant
Dec 20, 2013
Tim,

The new firmware patch did not work.

I have a static ip address of 10.1.10.11

Whenever I run a constant ping on it.

10.1.10.11 -t

I get my normal:
Reply from 10.1.10.11: bytes...

But when it fails/dropps connection- my response is from 10.1.10.36 everytime

Reply from 10.1.10.36: Destination host unreachable

Why is the ip address changing.
Jables
Aspirant
Feb 19, 2014
Hey all,
Ive been experiencing the same issues as all of you for the past few months since I purchased this AP. I ended up saying screw it, and replacing it with all AeroHive equipment (best decision ever). Anyways, I pulled the AP out of a drawer today after seeing this thread in hopes of the beta firmware fixing my issues. I contacted support and was provided with firmware version 2.1.9.10 which HAS RESOLVED THE DROPOUTS!!! I'd recommend contacting support for this version (or shoot me a message.. I've got it)

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WNDAP360 losing connection