Hi,The router starts off with no WLAN signals. So the 2.4GHz en 5GHz signals are off. After logging into the router (routerlogin.net in browser (IE, Opera, Mozilla) ) I then try to switch on the 2.4GHz signal by ticking the box /Enable Wireless Router Radio/ in the pane that can be reached via the tabs BASIC->Wireless, followed by clicking Apply. However, nothing happens! Usually the router needs something like 30 seconds to switch on the 2.4GHz signal but everything remains dead. So it looks like the Apply button does not work. I tried several browsers and rebooted the router several times, but still no 2.4GHz signal. Same problem with the 5GHz signal. With v1.0.0.16 I did not have that problem. Of course, one can switch on the WLAN using the physical button on the front panel of the router, but then both frequencies (2.4 en 5GHz) are on.Can anybody tell me what the problems is??Johan

if you have NOT hard reset after flashing the firmware, do so. it may not loading the firmware correctly.if still the same issues, revert back and again reset the router. if this fixes the issues then contact support for bug report at my.netgear.com

I got a power on/off button and Restore Factory Settings pinhole at the bottom plate of the router, but a hard-reset button I have not seen on my router. So could you explain me how that hard-reset thing actually works, or what it means, or how to implement it on my router (wndr3800)?Should the router hard-reset itself after updating the firmware?Johan

See router reset on my sig below

I've done as instructed on the page you gave me. Unfortunately, the problem persists. So the Apply button does not work, while the Cancel button does. On other pages of the NetGear Genie interface, the Apply does work normally.So, how do I revert back to v1.0.0.16 on my WNDR3800 router?Johan

got to support.netgear.com, find your product support page, download other firmware and reload from the web interface, then reset the router

WNDR3800 firmware bugs/mess?? | NETGEAR Communities

15 Replies

jmizoguchi
Virtuoso
Oct 12, 2011
buttons can also be hit by accident, you know. And with children around things can really get difficult and uncontrollable sometimes.

it will time out in 60sec so someone has to be lucky enough see that and without PIN it will not connect so , if nothing happens it will no initiate after the time out
jmizoguchi
Virtuoso
Oct 12, 2011
So what is there to be done? How can I turn off the Radio (2.4 and 5GHz) remotely?

remote management to the router and disable the radio
NGDiracDeBrogli
Aspirant
Oct 12, 2011
jmizoguchi wrote:
remote management to the router and disable the radio

It does not work!! The Radio cannot be switched off for the simple reason that the box [Enable Wireless Router Radio] is gone, vanished, disappeared from the entire NetGear Genie webinterface. There is now tap, no pane, no whatever that contains any button [Enable Wireless Router Radio] that could be turned off.

Are you familiar with the NetGear Genie webinterface for the wndr3800 router? If not, then there is no way that you can see what the problem is?

Is there any email address of contact person at NetGear that I could contact and report this problem (bug)?

J
NGDiracDeBrogli
Aspirant
Oct 12, 2011
jmizoguchi wrote:
it will time out in 60sec so someone has to be lucky enough see that and without PIN it will not connect so , if nothing happens it will no initiate after the time out

I've done the test. No way the Led indicator of the WPS button goes out after 60 seconds, it just stays on for hours on end. So there is a security issues if somebody just by accident hits the WPS button on the front panel of the router.

So I'm still in the opinion that it would be very wise, and smart, and nice, and customer friendly, and .... if the firmware developers working on v10019Beta could introduce a tick-box called /Enable WPS/, or something similar.

J
jmizoguchi
Virtuoso
Oct 12, 2011
Contact support at my.Netgear.com and discuss the issues

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WNDR3800 firmware bugs/mess??