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Forum Discussion
$200 charge? I was told to pay it to get additional support. Did I get scammed?
My router locked me out this morning. All my devices are connected, I just can't get in yet to add new ones. I have a call scheduled with a senior technician for Monday afternoon to reset the network...
total scam. Start a charge back.
There's a ton of these that pop on google that look legit but aren't.
We can probably help you with your issue on here for free. We'd need a few more details.
1. what router do you have?
2. what firmware is on it?
3. what modem/gateway is it connected to?
4. A little more description of the issue/error you're getting is helpful. Screenshots of the error can help too
I was so desperate for help I didn't question it. I'm an idiot. Ok, I've contacted PayPal to see if I can at least get the payment stopped. Worse, they had me download a security tool that gave them access to my computer. I've deleted it now, but I wonder if they got my banking information or something worse.
1) I have an R500 that I purchased 2 weeks ago
2) I upgraded it to the latest firmware as soon as I installed it, about a week ago, but I can't get into the router at the address 192.168.1.1 to tell you. At this point I cannot login to the router or get a new device on it
3) Its connected to a last generation Spectrum modem
4) I was trying to add an Alexa Dot to the router this morning and the network password would not work. I tried getting in to 192.168.1.1 to rest the password, but my password for the router would not work. I tried inputing the serial number and them my security questions, but the webpage said they were incorrect.
I am trying to upload photos for you, but the page doesn't accept them. When I click on the Photo icon I am able to upload the photos and label them but I don't see a way to submit them to be link to this posting.
It was the that I called and got scammed. I cannot believe I was so careless.