NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
$200 charge? I was told to pay it to get additional support. Did I get scammed?
My router locked me out this morning. All my devices are connected, I just can't get in yet to add new ones. I have a call scheduled with a senior technician for Monday afternoon to reset the network...
CRLchris wrote:
But while I was on with the first level support the technician told me I needed to pay for "additional security".
That's the big giveaway. As plemans says, total scam.
For future reference:
How do I identify an official NETGEAR website or social media account? - NETGEAR Support
Just another user with time on their hands.