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Forum Discussion
$200 charge? I was told to pay it to get additional support. Did I get scammed?
My router locked me out this morning. All my devices are connected, I just can't get in yet to add new ones. I have a call scheduled with a senior technician for Monday afternoon to reset the network...
CRLchris wrote:
It is an Arris TM 1602A Spectrum Router
That looks like a standard modem-only device. No router in there to get in the way. No extra LAN ports and no WiFi.
It should not get in the way of your Netgear router.
Just another user with time on their hands.
Update:
I have reset the router and created a new network with new (stronger) passwords. All my devices are on the new network including that stupid Echo Dot that started all of this. Netgear phone support (the real Netgear phone support) helped out.
I put in a case on the Pay Pal website and then called them to make sure they understood what happened.
I did a Google search on how to remove their remote app (support.me) from my Mac and I feel pretty sure it is gone as well as the permissions. About to all and have my credit locked.
Thank you everyone for your help! I cannot believe I was so stupid, but lesson learned.
You could report this to Netgear.
You are by no means the first victim.
Just another user with time on their hands.