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Forum Discussion
EricHoover
Jun 19, 2016Aspirant
5g band not showing up anymore
Hi, i recently purchased an AC1200 Router and after i set it up, for about 4 hours i had a 5g band network running from it, then all of a sudden it disapeared. The network genie app says that the 5g ...
- Retired_MemberJun 20, 2016
You're Welcome!
Try a factory default reset ...push reset until power LED flashes this will reset all user settings and use defaults listed on router label, if these defaults don't work you may have a hardware problem which means replace the router.
EricHoover
Jun 19, 2016Aspirant
Hi,
Thank you for helping with trying to solve my router issues. First, I seem to have given you the wrong router model (even though the correct one won't show up when i attempt to put it in the model specification). I have an R6220, not an R6100. Regardless, i read page 117 and figured the part you wanted me to read was the part on the devices not being able to find the network. I attempted both pressing the wi-fi button on the router until the wifi light turned on and disabling and renabling the SSID broadcast for the 5g network to no avail. Any other potential solutions?
Retired_Member
Jun 20, 2016You're Welcome!
Try a factory default reset ...push reset until power LED flashes this will reset all user settings and use defaults listed on router label, if these defaults don't work you may have a hardware problem which means replace the router.
- EricHooverJun 20, 2016Aspirant
Alright,
Factory reset didnt fix it, but this morning, i decided to move my computer into the room with my router and connected it via ethernet and the network its using for that is the 5G one.
- Retired_MemberJun 20, 2016
If you say so............
- EricHooverJul 15, 2016Aspirant
Hello again,
long time, no response (from me). I finally got around to replacing my bad router and just finished installing the new one. The 5g-band is working. Just to prove im not crazy here is a link to a screenshot showing both the regular and the 5g band https://gyazo.com/88f974cd1b5623760119cafacec9b6ec
Thanks for your help in solving my router issue!