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Forum Discussion

LMazz's avatar
LMazz
Aspirant
Sep 08, 2016
Solved

5g broadcasts but devices can't connect

My router is 2 years old.  I recently updated the firmware but this occurred before the update.  It is broadcasting the 5G network but my devices can't connect.  I have checked the password on the netgear homepage and it is the same as what the devices are using. The same devices can connect on the 2.4 ghz.

  • I have also tried rebooting. Sometimes that works for a while

5 Replies

  • Retired_Member's avatar
    Retired_Member

    Can they see the 5g SSID?

  • I have also tried rebooting. Sometimes that works for a while
    • Retired_Member's avatar
      Retired_Member

      Test by disabling 5g security and or factory reset router

      • LMazz's avatar
        LMazz
        Aspirant

        Ended up doing a factory reset. now seems to be ok