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A file I'm trying to download is missing
I have an R6400 / AC1750 router. I'd like to connect a printer to it. Your download page for this router has a link to a page where I can supposedly download a print utility. When I try to do so, the page says "file not found". Is there such a utility for this router? How might I obtain it? [A box in this form's headers is labeled, "Model (Recommended - Helps the community give the best answers)" That box would not accept any input.]
I forgot the most important thing I meant to type in my last post:
*My thanks* to whoever fixed the busted link we are discussing!
contrawise wrote:As it happens, the Printer Utility page is fixed as of this morning.
Though, on the way to finding this out, I discovered that there are other problems with the Support site, at least for my R6400 router model. I suspect that the problem may well extend to other models - but I'm not going to do the experimntation required to find out. The Netgear site has two different download pages supporting the R6400 router. The content is somewhat different, and the look/interface is very different. Details in a post I made today in this forum.
5 Replies
> Your download page for this router has a link to a page where I can
> supposedly download a print utility.
This is a user forum, not Netgear support, so it's not "my" "download
page".
An actual link to the page you're looking at would be helpful.Perhaps:
http://netgear.com/support/product/R6400.aspx
Which "a print utility" are you trying to download? Again, an actual
link would be helpful. I had no trouble with the "ReadySHARE Printer
Utility Version 1.36 (Windows)", so I'll guess that your complaint
relates to the "ReadySHARE Printer Utility Version 2.22 (Mac - Supports
MAC OS 10.9)" (which should be "Mac OS X 10.9"):
http://www.downloads.netgear.com/files/GDC/R6300/NETGEAR_USB_Control_Center_Installer_V2.22.zip
This seems to be a broken link. Reporting problems like this to
Netgear is nigh unto impossible, but it couldn't hurt if the report
contained some actual information.Thank you, Antinode. Yes - the page I was talking about is:
http://www.downloads.netgear.com/files/GDC/R6300/NETGEAR_USB_Control_Center_Installer_V2.22.zip
I thought that I *had* pasted the link inti the post at whatevertime in the bleary-eyed morning I typed it. I'm more surprised than you are that it wasn't there - sorry. The post must not have been entirely devoid of information, though, since it contained clues juicy enough that you figured it out. :o)
Perhaps you can help me with answers to a couple of other questions, regarding the forum. From your answer to my first post, it sounds like the Netgear Community forum is completely detached from Netgear Support. Is that the case? Is it a completely "off campus" operation? Are you, antinode, its owner? If you are, I guess I can understand why you might have been offended by my use of the word "you" with respect to *your* personal non-ownersip of the missing file. *You* see, when I look at the url, and I see that the root of the url is "netgear", I'm led to understand that I'm, somehow, talking to *Netgear*, rather than directly to *you*. If it is *your* forum, and *you* feel I was typing directly to *you* - I can help *you* with an interesing piece of information about English syntax. There's an implicit concept, in informal English, regarding the word "you". It's a commonly-used sense of "you", known as "impersonal you". *You* can learn more about this here: http://grammar.reverso.net/J_impersonal_you.shtml
> [...] it sounds like the Netgear Community forum is completely
> detached from Netgear Support.
Not completely, but expecting a response from a Netgear employee is
likely to lead to disappointment.
> [...] I'm led to understand that I'm, somehow, talking to *Netgear*,
> [...]
If you walk into a busy railroad station and shout a question, then
many of the listeners will not be employees of the railroad. And the
railroad employees may ignore you.
The problem is not that I was "offended", only that your expectations
of getting any attention from a Netgear agent may be unrealistic. In
this case, how many Netgear employees have responded to your (our?)
complaints about the (now-identified) broken link?
One might ask (if anyone were listening) why no one at Netgear is
checking (daily) for such broken links on their Web site. One might
also ask why a consumer-products company has a Web server configuration
which is so lame that it returns a message like 'File not found."' to
the victim, instead of automatically reporting the problem to the
Webmaster. Another less useless possibility would be a Web form where
the victim could compose his own report about the broken link, and
submit it to be handled by the Webmaster. Or, there could be a separate
"Community" forum for complaints about the "Community" forums. Or,
every page under netgear.com could offer a "Contact us" link which
provided more than an opportunity to pay for a support agreement. You
know, like a real company's Web site. Many things are possible, but, if
experience is any guide, low expectations are more realistic than high
ones.
