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Forum Discussion
AC 1200 shows connected but won't open web pages
I am having a terrible time with my Orbi system. It seems to work fine for the 2.4 GHz devices (security cameras and a Google home assistant), but not for the 5 GHz computers/phones. Each device sh...
what modem/gateway is the router connected to?
What firmware is on the router?
Did this just start?
Or is this a new purchase?
Modem gateway IP is 184.16.192.1
Router firmware is v2.7.3.22
Not a new purchase. Bought this system last summer, seemed to work as security cameras on 2.4 functioned. I set up all other devices and they showed the connection symbol, but I didn't actually try to use them. Our cell phones are 5G unlimited data and faster than the old wifi, so we don't use wifi on our phones.
Router firmware is v2.7.3.22
Not a new purchase. Bought this system last summer, seemed to work as security cameras on 2.4 functioned. I set up all other devices and they showed the connection symbol, but I didn't actually try to use them. Our cell phones are 5G unlimited data and faster than the old wifi, so we don't use wifi on our phones.
- Gateway IP address changes, now 184.16.160.1
Acct name on Internet set up shows RBR10.
Not sure how to take screen shot of set up pages.
mullislaw wrote:
Modem gateway IP is 184.16.192.1The modem's IP address – probably your IP address in the Internet – is not the same as the make and model. That is what plemans was asking about.
what modem/gateway is the router connected to?
Don't confuse using a 5G phone with using 5 GHz wifi.
Our cell phones are 5G unlimited data and faster than the old wifi, so we don't use wifi on our phones.On mobile phones, 5G is fifth generation. It is not 5 GHz. Very few mobile operators have rolled out 5G to any great extent. Just because your phone says 5G does not mean that you are connected to a 5G service. Most operators still rely on 4G for a lot of their network.
I understand about the cell phone 5G. I was just trying to explain why we never use the home wifi with our phones now. The T-Mobile cell service is great, unlimited data, and the 5G cell service is faster (or at least as fast) as our home wifi. Likely if we had been using the home wifi with our cell phones I would have noticed that even though the device shows the "connected" symbol it may not have been opening web pages.
Not a techie, but I understand the home wifi has two signals, one 2.4 GHz and one 5 GHz, the latter not the same as the cell service fifth generation (5G).
I connect the Orbi router to the modem. It is a DSL modem where we also plug in our home phone. Worked fine with prior Netgear N600 dual band router. I use that at my office and have no trouble connecting the laptops, ipad, etc., all the devices that will not work with the Orbi at home.
Many dsl modems have integrated routers. But you didn't provide a model number so tough to know 100%.
It can cause a double nat if it does.
A double nat happens when you cascade more than 1 router.
https://kb.netgear.com/30186/What-is-Double-NAT
Fixes? There’s 3 options but only use 1.
1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-Mode
