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Forum Discussion
AC 1750 - why is this router not on the company's list of routers?
I am running on optic. Connected are two phones, a pc, one electrical system monitor and a Samsung smart TV. I stream Prime and Paramount and the TV comes with free channels (TV Plus). While watching Prime the router or TV gets hung up. TV Plus still works as does all the other connected devices. The only way to fix Prime is to reboot the router and TV.
Netgear doesn't even show my router. Searching the web, I am instructed to update the firmware and software. It says I should be able to do it thru the browser by inputting the ip address. This doesn't work. Can anyone shed some light on what I need to do to keep from having to reset the router?
4 Replies
bi-the-book wrote:
I am running on optic.
What's that?
Netgear doesn't even show my router.
Maybe you are looking for the wrong thing. Your subject says AC1750. There is no such thing as that model number.
AC 1750 is not a reliable guide to model number. Many devices come with an AC tag, but it is essentially a label that Netgear, and other brands, attach to hardware to describe wifi speeds.
Netgear made a dozen or more devices with that wifi technology, which dates back about a decade.
Look at the label on the device for the model number.
Then plug it into here:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
Look for the model number on the label on the device.
That page will also have any software, firmware and drivers for your device, if they exist.
It says I should be able to do it thru the browser by inputting the ip address. This doesn't work. Can anyone shed some light on what I need to do to keep from having to reset the router?Hard to understand what that says. Sadly, "doesn't work" gives little diagnostic detail. What are you doing and where does it go wrong?
Thanks for the response! To the first question, the optic is the type of signal that my internet provider uses. After posting the above message, I was reading other posts. Someone told the asker that the 1750 equals the speed, not the model. Then I looked for the model (6350).
My real question is: why do I have to keep rebooting the router. Should I buy another or try to upgrade this one. I'm 76 years old. Its just me and my wife. We don't game online. In my opinion, we don't put that much demand on the router for it to be balking. I noticed the list of equipment with your tag and it looks like you use a lot more expensive routers than what I want to spend the money on. If that is what it takes, I will have to make that decision but I am hoping that if you tell me to get a new one, that it is moderately priced.
The instructions from net gear recommended is that I connect my pc to the router via ethernet cable (I am recalling this from the night I read about the model number). I recently moved and haven't unpacked that box yet (if I even have another one). So, if I need that cable, I won't be able to try it for a couple weeks. Any advice would be appreciated. Thanks!
bi-the-book wrote:
To the first question, the optic is the type of signal that my internet provider uses.
Sorry, but that doesn't tell us much.
Does "optic" mean that you have a fibre optic cable that delivers the Internet through an optical network termination (ONT)?
If so, what is that ONT?
Sometimes these ONTs also includes a router. And that can get in the way of anything else you add to the network.
Then I looked for the model (6350).My guess is that you mean R6350. That's a reasonable router that should have no problem with the load you are throwing at it.
https://www.netgear.com/support/product/r6350
My real question is: why do I have to keep rebooting the router. Should I buy another or try to upgrade this one.
Why, indeed, why do you have to reboot the router? You haven't told us what prompts you to do that.
What happens at your end? Does the wifi die? Wired connections to the router stop working? Something else?
What do the LEDs in the router look like when this happen?
I wouldn't buy another router until you have worked out if this one is the problem, and that needs a bit more detail from you.
The instructions from net gear recommended is that I connect my pc to the router via ethernet cable (I am recalling this from the night I read about the model number). I recently moved and haven't unpacked that box yet (if I even have another one).A couple of points there. Whoever you talked to at Netgear is correct. Using a wired connection from a PC into the router is the most thorough way to manage the R6350. If nothing else, that would let you check which firmware is installed so that you could install the newest, if it exists.
There is nothing special about the cable. Any Ethernet cable would work. They cost very little and are available all over the place. Just buy one that is long enough to connect the PC to the router. Maybe a neighbour has one lying around.
You say you have just moved. Did this problem start after you moved? Did you previously use to router in a different Internet service?
If so, your router may still remember settings from the old service.
I would suggest resetting the router, but you then have the problem of how to set it up without a PC connection.
Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
Look for the model number on the label on the device.
That page will also have any software, firmware and drivers for your device, if they exist.
I'm 76 years old. Its just me and my wife.By the way, I am even older than you and our age will have no influence on what our routers do.
