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Forum Discussion
AC1200 (Model R6120) Router’s “Internet LED” light is green, not amber
So my apartment building’s Internet went down due to a storm yesterday, and then was restored. Before the outage, the light next to the “Internet LED” icon on my router was always an amber/orange/red ...
Hi there, thanks for the response! The light I refer to throughout the post is in fact the “Internet LED”— this is what the manual refers to it as. The WiFi LED and the Ethernet LED are on either side of it, but I am always referring specifically to the “Internet LED.” This is the third LED from the left on the router. This “Internet LED” is the one that was always amber before the outage and now is green.
I did as much as I could by checking the manual, but unfortunately my tech abilities are very limited, and the manual doesn’t say much about the “Internet LED” other than identifying it.
Basically, I am trying to figure out if my issue lies with my router, or with my building’s internet in general. Like I said, my phone and laptop are connecting to my WiFi network just fine, they just can’t do anything that requires WiFi. Also, my Nighthawk app states “Internet: Offline.” To me, this indicates that my router and devices are doing everything they need to do, and that the issue might be with the internet throughout my building still not working.
I really hope that all makes sense! Thanks again for the help!
I did as much as I could by checking the manual, but unfortunately my tech abilities are very limited, and the manual doesn’t say much about the “Internet LED” other than identifying it.
Basically, I am trying to figure out if my issue lies with my router, or with my building’s internet in general. Like I said, my phone and laptop are connecting to my WiFi network just fine, they just can’t do anything that requires WiFi. Also, my Nighthawk app states “Internet: Offline.” To me, this indicates that my router and devices are doing everything they need to do, and that the issue might be with the internet throughout my building still not working.
I really hope that all makes sense! Thanks again for the help!
handca01 wrote:
To me, this indicates that my router and devices are doing everything they need to do, and that the issue might be with the internet throughout my building still not working.
Sounds like you are right there.
It might have been easier had you said in your first message:
handca01 wrote:
Basically, I am trying to figure out if my issue lies with my router, or with my building’s internet in general.
Have you tried rebooting the router?
Not knowing what sort of Internet they deliver, and how they expect you to login to it, it is hard to diagnose what might be going on.
What do other people in the building say? What about the people who run the Internet service?
It doesn't seem that there are any problems with your router. So there's not much anyone here can do to fix things.
- Hi there, thanks again for all your help! I apologize for my lack of clarity, it’s taken me several hours and my response to really think through the problem. I have definitely tried rebooting/restarting the router, unplugging it and letting it sit for several minutes, etc. Of course this all had to happen on a holiday weekend, so I haven’t been able to be in touch with the service provider yet, nor have I seen any neighbors.
I just wanted to respond and say thanks again, I appreciate your time and help! I will wait it out and pray that this can be resolved when the internet provider’s office is open again. Thank you!!