NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
AC1200 R6120 ROUTER not connecting
Just bought a new router and connected it to my netgear modem. Everything worked fine until it prompted me to update my firmware. I said ok and now the internet isnt being recognized on my router... help!
Hi steviefm,
1. If the firmware was successfully updated, please do a factory reset. The link below may help out.
http://kb.netgear.com/app/answers/detail/a_id/9665
2. The links below may also help out.
http://kb.netgear.com/app/answers/detail/a_id/22697
http://kb.netgear.com/app/answers/detail/a_id/22717
Regards,
Dexter
Community Team
2 Replies
Hi steviefm,
1. If the firmware was successfully updated, please do a factory reset. The link below may help out.
http://kb.netgear.com/app/answers/detail/a_id/9665
2. The links below may also help out.
http://kb.netgear.com/app/answers/detail/a_id/22697
http://kb.netgear.com/app/answers/detail/a_id/22717
Regards,
Dexter
Community Team