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Zimby's avatar
Zimby
Aspirant
Nov 19, 2022
Solved

AC1200 router dropping Internet repeatedly

I have a AC1200 Smart WiFi Router, R6220, purchased in 2017 with current firmware version: V1.1.0.50_1.0.1 (no new firmware version available).   A couple weeks ago our Internet started going down ...
michaelkenward's avatar
michaelkenward
Guru - Experienced User
Nov 21, 2022
Zimby wrote:

I have a AC1200 Smart WiFi Router, R6220, purchased in 2017 with current firmware version: V1.1.0.50_1.0.1 (no new firmware version available).

 

How did you check that? That is by no means the latest version.

 

There have been a dozen or so since that one:

 

R6220 | WiFi Router | NETGEAR Support

 

This is the newest:

 

R6220 Firmware Version 1.1.0.114 | Answer | NETGEAR Support

 

I'd try that before going any further.

  • wcalifas's avatar
    wcalifas
    Prodigy
    Nov 23, 2022

    Could be that the internet port on your router is starting to fail.If I were you, I'd try to change the firmware on your router, if you're on the latest firmware, I'd try downloading and installing a previous firmware version to see if that helps the issue.

  • Zimby's avatar
    Zimby
    Aspirant
    Nov 27, 2022

    NETGEAR Genie was reporting no new firmware available when I had it search for updates. That is what misled me into thinking no firmware updates were available. I found the new firmware on the Netgear website and installed that - problem fixed.

     

    My first impulse was to update the firmware. This was obviously a problem with the NEARGEAR Genie software in that it was unable to locate an update on its own.

     

    The problem IS resolved. Thank you for your suggestions!

    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      Nov 27, 2022
      Zimby wrote:

      NETGEAR Genie was reporting no new firmware available when I had it search for updates. That is what misled me into thinking no firmware updates were available. I found the new firmware on the Netgear website and installed that - problem fixed.

       

      Yes. Netgear's update check is a joke.

       

      That's why we recommend doing what you did. Check the support pages for your devices.