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Solved
AC1200 router dropping Internet repeatedly
I have a AC1200 Smart WiFi Router, R6220, purchased in 2017 with current firmware version: V1.1.0.50_1.0.1 (no new firmware version available). A couple weeks ago our Internet started going down ...
Zimby wrote:
I have a AC1200 Smart WiFi Router, R6220, purchased in 2017 with current firmware version: V1.1.0.50_1.0.1 (no new firmware version available).
How did you check that? That is by no means the latest version.
There have been a dozen or so since that one:
R6220 | WiFi Router | NETGEAR Support
This is the newest:
R6220 Firmware Version 1.1.0.114 | Answer | NETGEAR Support
I'd try that before going any further.
NETGEAR Genie was reporting no new firmware available when I had it search for updates. That is what misled me into thinking no firmware updates were available. I found the new firmware on the Netgear website and installed that - problem fixed.
My first impulse was to update the firmware. This was obviously a problem with the NEARGEAR Genie software in that it was unable to locate an update on its own.
The problem IS resolved. Thank you for your suggestions!
Zimby wrote:
NETGEAR Genie was reporting no new firmware available when I had it search for updates. That is what misled me into thinking no firmware updates were available. I found the new firmware on the Netgear website and installed that - problem fixed.
Yes. Netgear's update check is a joke.
That's why we recommend doing what you did. Check the support pages for your devices.