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Forum Discussion
Solved
AC1200 router only working for Kindle Fire and not laptop or phone
I lost wifi signal yesterday for both my laptop and (android) phone. However, my Kindle Fire has wifi signal and is working fine. Any idea what is happening? Do I need to buy a new router?
The issue has been solved - it turned out to be with my ISP and not my router. (Happy not to have to buy another router yet.)
Yes, my ISP has their equipment box in a closet (one floor below) that services several units in my building.
Thanks for the link to the user manual. The product did not come with any documentation.
By the way, my neighbor on the same floor had problems with the same ISP the past few days. It turned out to be a router (TP-Link AC2300) problem for him. He called TP-Link support, and the technician changed some settings remotely, which fixed the problem for him.
Unfortunately, Netgear only provides phone support for 90 days, and I had purchased my router almost 4 years ago.
Should I go ahead to reset my router to the original factory settings at this point?
The issue has been solved - it turned out to be with my ISP and not my router. (Happy not to have to buy another router yet.)
Good news.
Can you tell us what the problem was? And the ISP?
Might help another victim in the future.
(Happy not to have to buy another router yet.)That ma
Some people grasp at any opportunity to buy new kit.
My ISP is Monkeybrains, a local firm based in San Francisco.
They told me that they had to change to another IP address and route through their own switch (whatever that means...), and that immediately solved the problem. It took several days of back-and-forth with various technicians. Finally I connected with the right person who knew what he was doing.
Great feedback.
Could help a future victim of Monkeybrains.
Bit worrying that you had to fight with them. Hope they are cheap and reliable.
