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jtavana1's avatar
jtavana1
Tutor
Jun 26, 2020
Solved

AC1200 Smart Wifi Router - Firmware Update

Hi, Hoping I can have my issues solved here!  I've downloaded Nighthawk and was told my Firmware is out of date.  I am unable to open routerlogin.net since I do not know the admin / password info (a...
  • jtavana1's avatar
    jtavana1
    Jun 29, 2020

    I rebooted the modem and it is fixed.  Thanks everyone!

michaelkenward's avatar
michaelkenward
Guru - Experienced User
Jun 27, 2020
jtavana1 wrote:

 

I've downloaded Nighthawk and was told my Firmware is out of date.  I am unable to open routerlogin.net since I do not know the admin / password info (admin, password did not work).  I don't recall ever changing it either. 

 

What tells you that the firmware is out of date?

 

It may not be the most reliable indicator.

 

 

 

 

 

jtavana1's avatar
jtavana1
Tutor
Jun 28, 2020

The Nighthawk app did.  Where else could I look?  I've never had to do this in owning this device for more than 5 years.  

 

My internet speed is 3.22 down and 35.32 Up.  I'm not sure why it's been so slow lately, any my provider says there are no outages in the area.  

  • plemans's avatar
    plemans
    Guru - Experienced User
    Jun 29, 2020

    here's where you can find the current firmware version.

    https://www.netgear.com/support/product/r6220

    You can find what version you're on by logging into the router and checking on the status page. 

    what speeds do you pay for? 

    What modem are you connected to? 

    • jtavana1's avatar
      jtavana1
      Tutor
      Jun 29, 2020

      Thanks so much for the additional comment. I do have the most recent firmware. 

       

      I pay for 100 up / 100 down through Optimum.  I rebooted the router yesterday since I forgot to after the update, and then it was 105 down, 34 up (GREAT!), and that is when there were (6) devices attached to the network.

       

      As of this morning, I only have (3) devices on it and I'm back down to 3 down and 34 up.  I restarted it to see if it would help and it did not.  I'm reaching out to my provider now, but not sure what else I can do.  

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Jun 29, 2020
        jtavana1 wrote:

        I'm reaching out to my provider now, but not sure what else I can do.  

         

        Be prepared for them to blame the router.

         

        On which, I see no sign here of what the modem is, if there is one, in front of this R6220.

         

        Make and model?

         

        This bit is supicious.

         

        jtavana1 wrote:

         

        As of this morning, I only have (3) devices on it and I'm back down to 3 down and 34 up.  I restarted it to see if it would help and it did not.