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Forum Discussion

's avatar
Anonymous
Jan 27, 2022

Ac1200 Smart Wifi Router

I tried updating the router through the app, and it turned off the internet and it kept saying that it could not connect. Now I can’t connect to my internet at all. And I don’t know what to do. And my “support” expired.
Troubleshooting

1 Reply

  • michaelkenward's avatar
    michaelkenward
    Guru
    Jan 27, 2022
     wrote:
    I tried updating the router through the app, and it turned off the internet and it kept saying that it could not connect. Now I can’t connect to my internet at all. And I don’t know what to do. And my “support” expired.

    Which router is this?

     

    Ac1200 is not a reliable guide to model number. Many devices come with an AC tag, but it is essentially a label that Netgear, and other brands, attach to hardware to describe wifi speeds.

     

    Look at the label on the device for the model number.

     

     

     

     

     

     

     

     

     

     

     

    Which app did you use?

     

    What kept saying it could not connect?

     

    What do the LEDs look like on the front of the router? Especially the "Power" LED?