AC1600 Amber light on internet out (3rd light from left) Slow

Question

Slow download speeds of 30 mbps Xfinity confirmed minimum 200mbps coming into modem/router. My service is rated at 200 to 300 mbps. The 3rd signal from the left is solid amber color - internet out or download. I do not know how to correct this issue. I have never updated with any firmware. Purchased unit in September of 2018.&nbsp;

plemans · Answer

do you have a screen snip of your cable connections page and your logs? that helps us check your line.

The 3rd light from the left is upstream and it usually means only 1 channel is locked on the modem. Usually indicates line issues.

How did xfinity "confirm" a minimum of 200mbps to it? did they come out and connect to the modem or just say it over the phone?

What speeds do you get hardwired into the modem?

If you have any splitters, amplifiers, or signal attenuators in the coax line, remove them. Check your coax for kinks, damage, poor/cheap connectors, loose connectors.

horserider · Answer

Xfinity rep on the phone advised 200 mbps coming into modem, 300 mbps on our contract. They Xfinity tech rep rebooted the system/modem but that did not help. I also unplugged it, waited 5 minutes to power up but still same issue.

I have to purchase another ethernet cable to try a speed test hard wired which I will do tomorrow. I used the ethernet cables supplied with the Netgear modem.

There is a splinter that I attached a pic of. It has the Xfinity cable from the wall connected, then the line to the cable box and a line to the modem. Not sure how to otherwise hook up properly. to cable line and cable box.

No kinks in cables/lines, they are all securely fastened. Is the screen shot you need under the NETGEAR properties on my wifi settings?

plemans · Answer

The cable connections page and logs.&nbsp;Those are key.&nbsp;The connections page shows a snap shot of the connection back to the isp.&nbsp;the logs show the longer term connection.&nbsp;&nbsp;I'll attach a sample of what the connections page looks like.&nbsp;&nbsp;

horserider · Answer

I was able to get to the cable connection screen. I attached a screen shotI read in the AC1600 manual under trouble shooting:"Downstream and Upstream LEDs Are Amber or GreenIf the Downstream and Upstream LEDs light solid amber or solid green (or one LED lights solid green and the other lights solid amber), the cable connection is good. You can be confident that the service provider connected your line correctly and that your wiring is correct."&nbsp; The lights are green and amber - not blinking but still getting very low DL speeds with WIFI. I just tested and got 20.8 DL with wireless whereas I got 98.3 DL speed when hard wired&nbsp;

plemans · Answer

Solid amber isn't good. It means only 1 upstream channel is locked.&nbsp;And your downstream has signal/line issues as evidenced from your errors. You didn't include the upstream info so I can't take a look at that. Or the logs.&nbsp;remove any splitters, amplifiers, signal attenuators from your line. These can cause issues.&nbsp;If you're needing a splitter for cable service, remove it for testing. If everything works fine with it removed, its either the connection, the line connected to it, or the signal isn't strong enough and splitting it drops power enough to cause issues.&nbsp;

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AC1600 Amber light on internet out (3rd light from left) Slow

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