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Solved
AC1600 R6260 loses internet connection
Have to reboot AC1600 because it keeps dropping internet signal. Have talked with ISP and from their end I haven't dropped signal. Is there some kind of sleep mode it goes into after inactivity or ...
Hi mrsmiller678 and CWShellhamer,
Good day!Welcome to NETGEAR Community!
First of all, we do apologize for the inconvenience of not getting back to you immediately due to the back log in the system. Are you still having the sea issue? We would need the following information, so I can offer you additional recommendations:
1. What is the current firmware of the router?
2. Have you tried downgrading the firmware of the router?
3. Does it affect both wired and wireless? Does it affect all devices in the network?
4. When the router losses the internet connection, does it turn the Internet LED off or stays on when the is happens? Does it turn amber or stays white?
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
I have the same issue. I checked the logs on the admin page and it looks to be related to the router refreshing port assignments.
I have NOT yet confirmed this with NETGEAR support, hoping its resolved sooner than later, thank goodness my ISP's modem has a few ethernet ports!