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Solved
AC1600 R6260 loses internet connection
Have to reboot AC1600 because it keeps dropping internet signal. Have talked with ISP and from their end I haven't dropped signal. Is there some kind of sleep mode it goes into after inactivity or ...
Hi mrsmiller678 and CWShellhamer,
Good day!Welcome to NETGEAR Community!
First of all, we do apologize for the inconvenience of not getting back to you immediately due to the back log in the system. Are you still having the sea issue? We would need the following information, so I can offer you additional recommendations:
1. What is the current firmware of the router?
2. Have you tried downgrading the firmware of the router?
3. Does it affect both wired and wireless? Does it affect all devices in the network?
4. When the router losses the internet connection, does it turn the Internet LED off or stays on when the is happens? Does it turn amber or stays white?
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
When connected via WIFI or Hardwired to my modem my connection is rock-solid for HOURS and downloads mostly run at approx 30MBps as I have 250Mbps service from my ISP.
This WiFi dropping issue is occuring regardless of connection method - It occurs both on WIFI and LAN connections - and is device agnogstic. My DVD player, Roku, all family member's phones experience this connection issue. Its an AC1600 router and I would like to think it can handle 6-8 devices connecting and using WIFI at the same time.
Bumping to hopefully ellicit a constructive response or to finally get in touch with someone who can offer input.
The only option I feel i have left is to place this router in a faraday with any sort of device via LAN or WiFi and see if hte connection still drops.
Hi CWShellhamer,
We would like to further assist you on this. Please send us a PM with your email address, phone number, preferred to call back date and time so we can have our support team contact you.
Regards,
Oliver
Community Team- olympos1625
Dont worry about it, I placed the router into WAP mode and everything has been rock solid now. Using my modem for all DCHP duties because your 100 dollar router is clearly incapable of handling on the most basic networking protocols. Dont bother me anymore. Next time I'll just spend the 10% more price point for a Linksys router.