NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

mmski's avatar
mmski
Aspirant
Aug 19, 2021

AC1600 R6260 Several Issues

I'm not able to see all the device names connected to my networks when I login to Netgear. Also, all my networks are not displayed there either. And yet on my devices such as my iPhone & laptop, some of these networks appear in the WiFi connections. Can someone please remedy this situation? 

 

Thanks in advance.

4 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Aug 20, 2021

    Did this suddenly happen?

     

    What firmware version do you have on the device?

    A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

    Recent firmware has broken this "connected devices" feature.

     

    mmski wrote:

    I'm not able to see all the device names connected to my networks when I login to Netgear.

    What does login to Netgear mean?

     

    Login how? The browser graphical user interface? A mobile app? The desktop genie for your operating system?

     

     

    • mmski's avatar
      mmski
      Aspirant
      Aug 20, 2021

      By login to Netgear I meant to use the online site to login to my router settings. That site where you have a Basic & Advanced tab, depending on where you want to go. The place where you go to change your passwords if you're so inclined.

       

      I hadn't been on this site for quite sometime. That is, until I couldn't get my TabloTV device to connect with any of my networks. But that's another story in itself.

       

      Firmware I'm on currently is, V1.1.0.78_1.0.1

       

      I appreciate you taking the time to help me out with this matter.

       

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Aug 20, 2021
        mmski wrote:

        By login to Netgear I meant to use the online site to login to my router settings.

         

        That s not an " online site " as most people understand it. It is the local browser graphical user interface (GUI).

         

        You can even yet at that GUI with your router nowhere near the Internet. (That's often a good way to update the firmware.)

         

        mmski wrote:

         

        Firmware I'm on currently is, V1.1.0.78_1.0.1

         

         

         

        That is up to date.

         

        It might also help if you told people what the modem is in front of this router, if there is one. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?

         

        The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.



        mmski wrote:

        That is, until I couldn't get my TabloTV device to connect with any of my networks. But that's another story in itself.

         

        Setting up a smart TV, if that is what we are talking about, is usually down to the setup regime for the TV.  The router just provides the Internet. And that depends on whether you are using wifi or, preferably, a wired Ethernet connection.

         

        If the TV needs special settings, then the people who made it can advise you.