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Forum Discussion
AC1750 6400v2 Dual Band WiFi Router - unreliable 2.4Ghz connection
I've been using the Netgear AC1750 6400v2 dual band wifi router at home for about a year without issue. But recently, I cannot access the internet over the 2.4Ghz band. I have no issues connecting to...
What's the firmware on the R6400v2?
Hi, thanks for asking the firmware version question. The router's firmware was not up-to-date; I had tried updating it via the Nighthawk app during WiFi network setup, but received a few error messages so skipped it at the time.
But given your question, I managed to upgrade the firmware 'manually' without the app. It's now running V1.0.4.128_10.0.104, which I believe is the latest.
Unfortunately, that didn't solve my issue: I can connect to the 2.5G WiFi network band, but I immediately ran into download rate issues.
I'm now going to try the next suggestion on this thread: manually setting a channel instead of relying on the auto feature.
What modem/ONT/gateway sits between the router and the Internet?
A gateway from Comcast/Xfinity. Picture attached.
You'll see a WiFi network listed on a sticker on the bottom of the device, but I'm pretty sure it's not active (or at least advertising) as I don't see the SSID when I look at WiFi options for connecting.
RocketmanSFCA wrote:
You'll see a WiFi network listed on a sticker on the bottom of the device, but I'm pretty sure it's not active (or at least advertising) as I don't see the SSID when I look at WiFi options for connecting.
If it does wifi, then there will be a router component. That it inactive, or just turned off, does not mean that the router bit is not active.
Without a model number we are left guessing as to what it really is, but photos on Google look suspiciously like a modem/router, with a row of LAN ports.
No model number also makes it impossible to search for instructions on how to put it into bridge mode. I did find this:
Use Bridge Mode on your wireless gateway - Xfinity Support
Even without the wifi, the device can be getting in the way of the R6400v2.
Given its age. I wonder why you are using the Netgear router. The Xfinity box seems to be younger.
