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jspradley's avatar
jspradley
Aspirant
Jan 23, 2017
Solved

AC1750 R6400 NetGear Genie and status light say there is no internet but it's actually working fine

So like the title says, NetGear Genie and the amber status light say there is no internet but it's actually working fine. I'm not having any issues with internet or router the performance. Firmware V...
Installation
Troubleshooting
  • DexterJB's avatar
    DexterJB
    Jan 24, 2017

    Hi jspradley,

     

    1. Is the router getting a WAN IP on the router UI?

    2. You can try resetting the router?

    3. You can try re-flashing the firmware then reset and reconfigure the router if the issue persists.

     

    Regards,

     

    Dexter

    Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Jan 30, 2017

Hi jspradley,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team