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Forum Discussion
AC1750 R6400v2 No Longer Connecting to Internet After Update
I have an older AC1750 that I used to use a while ago. It has sat unused for a few years but recently I had to use it again as a temporary solution. I powered it up, connected it to our fiber ONT, an...
It's included in the original post, but for clarity the firmware is V1.0.4.128_10.0.104.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
Does the top Internet LED on the router turn AMBER when this happens? If so, means something from the ONT is not getting to the router or the service is stopping.
Factory reset and setup from scratch after the FW was updated? Don't enable any additional features like Access Controls, Circle or Traffic Meter.
- Thanks for the reply!!
The ONT is a CTC Union GSW-1005MS. The ONT’s fiber link and LAN 1 lights both are amber. On the router, the internet LED is solid amber (with occasional traffic flicker).
The router was power cycled and factory reset a few times after the firmware update was applied.
I verified by checking every menu, all access controls are disabled.
The LAN cable seems high quality. It was the one given to me by the ISP. I tried swapping to different cable and nothing changed (LEDs and access to the internet and status on the router’s webpage).- I called my ISP and they discovered an update to my service was not applied correctly, causing the service outage. It just was a coincidence that it happened right after I performed a firmware update on the router. After they fixed their end everything works.
I really appreciate the reply! All is well now though.