NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Jrollo456's avatar
Jrollo456
Follower
Jun 22, 2021

Ac1750 router loses connection

Purchased this router a year ago. Since the beginning the router loses connection roughly 1-2 per week and requires a reboot. Firmware is up to date. I had no issues with old router before it died.
olympos1625's avatar
olympos1625
NETGEAR Employee Retired
Jun 23, 2021

Hi Jrollo456,

 

Good day!

 

Welcome to NETGEAR Community!

 

Thank you for reaching out. We are sorry to hear about your experience with the router. Is this your first time contacting the Support since the issue is happening? Have you tried resetting the router to factory default? Please DM us the serial number of the router.

 

 

Please do not hesitate to let me know if you need further assistance. 

 

Regards,

 

Oliver

Community Team

olympos1625's avatar
olympos1625
NETGEAR Employee Retired
Jun 26, 2021

Hi Jrollo456,

 

We would like to do a follow-up on this one. Do you still require assistance?

 

Please do not hesitate to let me know if you need further assistance. 

 

Regards,

 

Oliver

Community Team