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Forum Discussion

Ginny4380's avatar
Ginny4380
Aspirant
Jul 13, 2021

AC1750

My router was working fine but I ran into some problems trying to reconnect my arlo cameras. Finally gave up  everything that was connected to the router  went offline and said I had no internet conn...
olympos1625's avatar
olympos1625
NETGEAR Employee Retired
Jul 14, 2021

Hi Ginny4380,

 

Welcome to NETGEAR Community!

 

Thank you for reaching out. We are sorry for the inconvenience this has caused you. May we know the exact model of the Netgear router that is not working? When you connect the router that is not working, do you see an orange light on the internet LED? If yes, please login to the router's configuration and go to the Advanced tab and run the setup wizard.

 

https://www.youtube.com/watch?v=-WIQhZnfGdE

 

Please do not hesitate to let me know if you need further assistance. 

 

Regards,

 

Oliver

Community Team

  • wcalifas's avatar
    wcalifas
    Prodigy
    Jul 14, 2021

    I would try to reload the firmware again to see if it fixes it, did you try that? and then hard reset it for 30 seconds while powered on.

    • Ginny4380's avatar
      Ginny4380
      Aspirant
      Jul 14, 2021

      Can you tell me how to do that to make sure I do it right?

  • Ginny4380's avatar
    Ginny4380
    Aspirant
    Jul 14, 2021

    iT'S MODEL r6400V2

    • wcalifas's avatar
      wcalifas
      Prodigy
      Jul 14, 2021

      Try manually reloading firmware to that router, have you done that before?

      • wcalifas's avatar
        wcalifas
        Prodigy
        Jul 14, 2021

        go to www.netgear.com, under "support" write the model number of your router. Then select it and it will take you to a page where it will let you download firmware for it, choose one of them. You have to log into your router on "router upgrade" and choose the file that you want to upload on your router.

  • olympos1625's avatar
    olympos1625
    NETGEAR Employee Retired
    Jul 17, 2021

    Hi Ginny4380.

     

    Thank you for your response. Do you have other devices connected to the router that is working or all devices doesn't have internet connection? Were you able to follow wcalifas suggestion? Can you still access router's user interface?

     

    Please do not hesitate to let me know if you need further assistance. 

     

    Regards,

     

    Oliver

    • Ginny4380's avatar
      Ginny4380
      Aspirant
      Jul 18, 2021

         Thank you for trying to help. Yes, I did everthing wcalifas suggested. Nothing has worked so far. Nothing in my home will connect to the internet, for some reason my phone won't connect either. I know how to fix that.  No, I can't connect to the router interface. Now when I try it says it can't detect an IP address. That's something new. In case it doesn't show above, the model # is R6400v2

    • olympos1625's avatar
      olympos1625
      NETGEAR Employee Retired
      Jul 24, 2021

      Hi Ginny4380,

       

      Please try to do a shock reset. Please try the steps below:

       

      - Perform 30-30-30 Reset: Press the reset button for 30 seconds. While holding, unplug the router for 30 seconds, power on, hold 30 seconds.

      - After a router has been reset, log in to it with the default IP address, username, and password that it was originally configured with.

       

      Please do not hesitate to let me know if you need further assistance. 

       

      Regards,

       

      Oliver

      Community Team

      • olympos1625's avatar
        olympos1625
        NETGEAR Employee Retired
        Jul 28, 2021

        Hi Ginny4380,

         

        We would like to do a follow-up on this one. Were you able to do shock reset?

         

        Please do not hesitate to let me know if you need further assistance. 

         

        Regards,

         

        Oliver

        Community Team