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Forum Discussion

Ginny4380's avatar
Ginny4380
Aspirant
Jul 13, 2021

AC1750

My router was working fine but I ran into some problems trying to reconnect my arlo cameras. Finally gave up  everything that was connected to the router  went offline and said I had no internet conn...
olympos1625's avatar
olympos1625
NETGEAR Employee Retired
Jul 14, 2021

Hi Ginny4380,

 

Welcome to NETGEAR Community!

 

Thank you for reaching out. We are sorry for the inconvenience this has caused you. May we know the exact model of the Netgear router that is not working? When you connect the router that is not working, do you see an orange light on the internet LED? If yes, please login to the router's configuration and go to the Advanced tab and run the setup wizard.

 

https://www.youtube.com/watch?v=-WIQhZnfGdE

 

Please do not hesitate to let me know if you need further assistance. 

 

Regards,

 

Oliver

Community Team

wcalifas's avatar
wcalifas
Prodigy
Jul 14, 2021

I would try to reload the firmware again to see if it fixes it, did you try that? and then hard reset it for 30 seconds while powered on.

  • Ginny4380's avatar
    Ginny4380
    Aspirant
    Jul 14, 2021

    Can you tell me how to do that to make sure I do it right?