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Forum Discussion
AC1750
My router was working fine but I ran into some problems trying to reconnect my arlo cameras. Finally gave up everything that was connected to the router went offline and said I had no internet conn...
Hi Ginny4380,
Welcome to NETGEAR Community!
Thank you for reaching out. We are sorry for the inconvenience this has caused you. May we know the exact model of the Netgear router that is not working? When you connect the router that is not working, do you see an orange light on the internet LED? If yes, please login to the router's configuration and go to the Advanced tab and run the setup wizard.
https://www.youtube.com/watch?v=-WIQhZnfGdE
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
iT'S MODEL r6400V2
Try manually reloading firmware to that router, have you done that before?
go to www.netgear.com, under "support" write the model number of your router. Then select it and it will take you to a page where it will let you download firmware for it, choose one of them. You have to log into your router on "router upgrade" and choose the file that you want to upload on your router.
- https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router
Click on that link it will give you the steps to reloading firmware.
Today I did the hard reset, I even reset my network adapters. When I go into my settings it says I have internet but when I try to open my browser it says I have no internet. I don't have it on my cell, tvs or tablets. I lose it as soon as I turn the router on so I can't do anything from the computer. My other router works fine but I'd rather use the Netgear. Could there be something in my computer settings that needs changed?
Now it says it can't detect an IP address