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mcachi's avatar
mcachi
Aspirant
Jan 24, 2018
Solved

Ac1750/R6400 not connecting to internet

Netgear AC1750  R6400V2  not connecting to internet, all lights are white and will not allow internet access. When first opening a web page it say "You must lon in to this network before you can acce...
  • mcachi's avatar
    mcachi
    Jan 25, 2018

    OK, I got it fixed.

     

    Had to unplug the MODEM for 10 minutes.  Even after that it took a while for the Genie to fix whatever issue it was having  (read alternate post that there may be Mac Address issues from previous router).

     

    The issue WAS, the Genie said internet was 'good' but could not get to the web page 'routerlogin.net' at all!  Tried repeatedly (with Kids getting impatient).

    ALL lights were on and white

    OS: Windows 10

    Any webpage!  Didn't matter,  would go back to routerlogin and spin...then timeout.

    Did NOT have a static IP address on OLD router.

     

    Thanks!