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Forum Discussion
Add device to 2.4Ghz
I'm trying to add a Wyze Cam Pan v2 (indoor security camera) to my AC1750 R6400, however the Wyze can only connect to 2.4Ghz. How do I get the router to recognize the device - in non technical termin...
Unfortunately, the camera keeps telling me that it can't connect to the local network and the phone app states "Connection failed. 5G networks are not supported. Please select a different WiFi network." I'm not sure what else to try, except trying to set it up in the router.
Which step in the setup fails?
https://support.wyze.com/hc/en-us/articles/4406722079003-Wyze-Cam-Pan-v2-Setup-Guide
Orbi models use the same WiFi SSID/password for both 2.4G and 5G networks. The camera has no 5G radio, so it cannot detect or attempt to connect to 5G.
As entertainment, I got an app that "reads" QR codes. The code that gets shown to the camera simply contains the SSID and password of the network. Nothing about "which G" the network is.
Between steps 10 & 11. I just tried it again and got the same messages as earlier.
(Senior moment. Sorry.) Just read the first post again. This router is a Netgear Nighthawk R6400. Unlike the Orbi product line, where both 2.4G and 5G WiFi have exactly the same SSID/password, Page 118 of the R6400 user manual describes how the WiFi SSID for 2.4G and 5G are defined:
https://www.downloads.netgear.com/files/GDC/R6400/R6400_UM_07Aug2015.pdf
When doing this setup, is the smartphone connected to the R6400 2.4G channel?
Right now, the router setting for 2.4Ghz is set to channel 11. The phone is an iPhone12 and I don't see anything in Wi-Fi settings where I can set it to 2.4Ghz - the phone is connected to 5Ghz.