NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Admin won't stay logged in for more than a dozen seconds
It has become impossible to manage the router. The routing is working fine otherwise. All clients are being serviced. Indeed, I am using it now to post this. Bandwidth and latency are very good. No i...
@ https://community.netgear.com/t5/user/viewprofilepage/user-id/80637
That's OK (when we finally get the right result). I realize these things can be troublesome, although it is easy to forget that when things are not going right. What is more interesting perhaps is what happens after a problem is figured out.
There are a some interesting findings in there, and it would be possible to do better. For example: re-authorization should be guardbanded with sanity checks to ensure it doesn't prematurely keep logging someone out. The current situation suggests that a naive perfect-world assumption drove the design. How exactly it failed may also be interesting to consider. Normally tokens are checked for expiration before advancing further. Yet the clocks were correct, and the NTP used was that from Netgear. Difficult to understand how that went wrong. I wonder if the normally short timeouts were actually intended, or represent some aspect of the same bug/issue related to this.
More difficult would be to figure out why some incorrect entries were kept active for an extremely long time (about a week) when they should have been history. Now I did reboot this thing early on, but didn't keep trying that after it turned out not to work. The main reason not to keep rebooting it was that I had people actively using it for work. So, without some indication it would fix the problem, it was an expensive option. Apart from the admin issue, it was working fine. Accordinging, I bought a new router and started transitioning clients there, but managed to come up with this solution before reaching the point of decommmisioning.
One comment in this thread sadly suggests that at least some do not take customer input seriously and/or simply do not care to address the issues.
Thanks,
Richard.
richard42ack wrote:
One comment in this thread sadly suggests that at least some do not take customer input seriously and/or simply do not care to address the issues.
I don't know which comment that was, but most of the reponses here are from other users rather than anyone at Netgear.
There is a small team of official minders who do their best with limited resources. Like most people, though, they probably show more sympathy to people who come across as reasonable individuals. Hang around here for any time and it won't be long before you come across unacceptable behaviour and downright rudeness.
A lot depends on the problem and the device involved. That is why I should have been quicker off the mark.
Some products seem to get more attention that others. Perhaps it reflects the price tag. (For example, gaming routers have their own specialists who are quick to respond, as they should given the cost of those things.)
Pro devices like the WAC124 certainly have their own specialists and, when you hit the right section, less noise traffic to drown out the real signal.
Those gadgets are very different from the consumer stuff that usually comes up in this section which, let's face it, sits at the bottom of the food chain in technology, cost and consumer understanding. As you may have worked out, I've never been let loose on business devices.