NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
WantNotTexhNot
Mar 13, 2025Aspirant
All internet settings on router vanished after I changed the SSID password.
As stated above, additionally, my main PC, now plugged into LAN on router, reads as 'Device is blocked by Access Control in the router'. Other PC will connect wirelessly, and the internet settings ...
michaelkenward
Mar 13, 2025Guru - Experienced User
WantNotTexhNot wrote:
As stated above, additionally, my main PC, now plugged into LAN on router, reads as 'Device is blocked by Access Control in the router'.
Hard to follow what is going on there.
Where do you see this message?
As to the subject "All internet settings on router vanished", where are you looking?
Other PC will connect wirelessly, and the internet settings fields are empty there as well.
Empty in what? Are you using a web browser and the graphical user interface (GUI)?
No efforts to reset with prior i formation have been successful.
What do you mean by "reset". You have factory reset the R6220?
How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support
Finally, what modem/gateway/ONT (make and model) connects the router to the internet?
Disclaimer: Just another user with time on their hands.
- WantNotTexhNotMar 13, 2025Aspirant"Where do you see this message?"
The message 'Device Blocked in Access Control,' appears when I enter router management settings at 192.168.1.1, using browser.
"As to the subject 'All internet settings on router vanished', where are you looking?"
In the router management section titled "Internet Setup"
No, I have not reset the router using factory settings.
This view of the empty occurs when I attempt to re-enter the prior known configurations in Advanced> Internet Setup.
There it asks for Internet IP address, DNS Address, and Router MAC Address.
The Modem is from Charter Spectrum: D3.1 2.5G eMTA
Model: ES2251
You have asked for the Gateway info.
Not seeing how it would be safe to place that in an open forum.
Thank you for parsing out my inquiry.- CrimpOnMar 13, 2025Guru - Experienced User
If the router will not allow access, there is no opportunity to make any changes. Although a Factory Reset is often thought of as a Last Resort (because it erases any configurations the user may have done - in my case about two hours of typo-ridden entries), this seems to the situation here.
I would Factory Reset this unit and start from scratch.
- WantNotTexhNotMar 13, 2025AspirantWell, the odd thing is, it will connect, qnd allow access to router through the additional SSID , which connects at 2.4GHz, but will not allow the settings to 'stick,' as it were.
So, basically, I am operating the PC which will connect without any info on the Subnet and other items visible to me in the settings,, and without being able to unblock the ip address of the other device.
Can't even think about a total reset, as it makes my sromach curl.
Thanks
- michaelkenwardMar 13, 2025Guru - Experienced User
WantNotTexhNot wrote:
You have asked for the Gateway info.
Not seeing how it would be safe to place that in an open forum.I asked for the "make and model" of the modem/gateway/ONT. There is nothing special or private about that. It is essential detail to help to track down what might be going on on your network.
You say you have a "Charter Spectrum: D3.1 2.5G eMTA". That doesn't show up in the Spectrum system, but it is probably a plain vanilla modem. None of the wifi stuff that would add router capabilities.
The message 'Device Blocked in Access Control,' appears when I enter router management settings at 192.168.1.1, using browser.This suggests that at some time you enabled the router's setting to block or limit the access to the network.
ADVANCED > Security > Access Control.
You may also have Block all new devices from connecting enabled.
If you cannot use a web browser to access the graphical user interface (GUI) for any reason, the "factory reset" is pretty well our only option.
This view of the empty occurs when I attempt to re-enter the prior known configurations in Advanced> Internet Setup.
There it asks for Internet IP address, DNS Address, and Router MAC Address.There's normally nothing there that you can fill. The Internet IP address is in the hands of your ISP. Most ISPs will change this from time to time. Very few ISPs hand out permanent IP addresses. When they do, they may charge for the privilege.
The Mac is also a detail that the GUI picks up from the router. It is also written on the router's label along with other useful default details. Unless your ISP tells you otherwise, you rarely need to do anything there.
The DNS is also something often best left to the ISP. Mess with it only when you have good reasons to do so.
The only information that you need to think about if the login credentials (username and, if needed, password) to connect to the Internet.
Disclaimer: Just another user with time on their hands.
- WantNotTexhNotMar 13, 2025AspirantThanks for that reply.
Yes, there are devices and P addresses blocked in my access control center, and I review them regularly...on the PC which is, itself, now inextricably blocked.
I had reviewed the block list , then changed my SSID password, just before this issue arose.
In Internet Settings I do have the option to enter a static IP, as well as a static DNS address, alongside the option to have thise things be assigned as dynamic.
Following the prior configs, I have sought to choose Dynamic at each point, selecting the bubble for each 'dynamic' option.
I will try again, just for the heck of it, and see if the device which can access the router will allow me to hit 'apply' after I make the welections for IP address, DNS, and MAC address.
Thanks for the overall walk-thorough of terms.