NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

myrouterisefhed's avatar
Jul 07, 2018
Solved

Any help would be appreciated - NG is efhing usless for support ac1000 r6080

new router  AC1000  R6080  No internet connection - I have connection in - router doesnt see it  two troubleshooting steps offered  'turn it off and on',  and 'make sure cable is plugged in'   Thank ...
  • DexterJB's avatar
    Jul 10, 2018

    Hi myrouterisefhed,

     

    Welcome to the community!

     

    1. What is the firmware version of the router?

    2. What is the status of the Internet LED (planet symbol) on the front panel?

    3. You can try performing a loop back test to check if the WAN port of the router is functional. This link may help out.

     

    Dexter

    Community Team