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Forum Discussion
Attempting to add SimpliSafe indoor camera - requires 2.4 GHz networks
Just purchased SimpliSafe for my home and am attempting to add a camera (also inside). Does not work because it requires a 2.4 GHz network. I have Xfinity for internet and they suggested I con...
So, the method I was using to try to add an (indoor) camera to my SimpliSafe home security system was the app on my iPhone. By the way, the SimpliSafe home security system is up and running great. No issues with that.
When I navigate on the SimpliSafe app and attempt to add the camera, it comes up with an error message that says a 2.4 MGhz network is required.
A friend mentioned to me, after she saw the picture of my Netgear device, that I have a dual modem so it should work for both 2.4 Ghz and 5.1 Ghz.
Hope this is more succinct about the problem statement.
Hi susan_elaine,
Good day!
Welcome to NETGEAR Community!
First of all, we do apologize for the inconvenience of not getting back to you immediately due to the backlog in the system. Do you still the issue? When you add the camera using the app, do you see your WiFi network on the list?
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team