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Forum Discussion
Solved
bad customer service
just got scammed by your overseas customer support in India...tried to sell me a 100 dollar package to secure my router...very hard to understand on-phone..he called me a was on phone an hr then...
snoop46241 We only contact a customer if it's time to renew their contract support or if they requested for technical support. Based from your record we do not find any contracts or requests.
We never do cold calling. Sounds like you were scammed.
Your message is a bit garbled.
snoop46241 wrote:he called me a was on phone an hr then he sells me but I didnt buy..your company needs to be more careful who they use..I bought my router in 2009 love netgear but hate what happened..cant understand them to begin with!
Are you saying that Netgear India called you? If so there is a good chance that Netgear had nothing to do with it.
Doubtless you have heard of all those calls that "Microsoft" makes to warn customers of problems with their computers. I have to break it to you gently, these calls are scams.
As I say, this is just one possibility, your message is so convoluted and devoid of sentences that I may have the wrong end of the stick. In which case, apologies.
I have to agree, though, about offshore call centres. Some of us in England even have problems when the call centres are in Scotland.
SEE MY REPLYS
Did you let stranger log into your computer? If that is the case, it is like opening your house
door wide open for a stranger, unbelievable!
was in cpntact with netgear usa rep and he had guy from India call me..then he took over my computer..talked so poor i couldnt understand him and then pitched the sale of 100 for service clearly enough it was a scam thats when i cut him off..my computer is fine as far as i can tell no harm done except my trust in netgear is none!
