NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

jivvy429's avatar
jivvy429
Follower
Jun 08, 2022

Brand new Nighthawk CAX30 Power LED not lighting up

Just purchased this router, called my ISP. They deactivated my old router and registered this one. The issue is that it’s been plugged in and the power LED is not lit. The only lights that are on are the 4 Ethernet lights. 

My ISP says they registered the device and everything looks good on their end. I tried unplugging the device, I tried rebooting it. But the router doesn’t cycle at all. Just 4 solid Ethernet lights when we do anything.

 

Wondering if we got a dud.

 

any advice would be helpful 

1 Reply

  • michaelkenward's avatar
    michaelkenward
    Guru
    Jun 08, 2022
    jivvy429 wrote:

    Just purchased this router, called my ISP. They deactivated my old router and registered this one. The issue is that it’s been plugged in and the power LED is not lit. The only lights that are on are the 4 Ethernet lights. 

    If the power LED fails. then it sounds like a dud. Or maybe the power adapter? Got another one you could try?

     

    See the bit in the manual:

     

    Power LED is off or blinking

     

    You can turn off the other LEDs (see the manual) but a dead power light is pretty terminal.