Bravia and Android phones keep losing internet connection while still connected to wifi, laptops OK!

We use a COX internet connection. This seems like a router configuration problem. The android devices including Sony Bravia, phones and Amazon Alexa keep dropping internet connection intermittently ...

Android internet keeps dropping

Exclamation mark on wifi symbol

Troubleshooting

DexterJB
Jan 23, 2017
Hi aamiry,

1. What is the model number and firmware version of your router?

2. If the wired connection is also affected, you can try changing the MTU. The links below may help out.

http://kb.netgear.com/app/answers/detail/a_id/19863

http://kb.netgear.com/app/answers/detail/a_id/25675

3. Please try using a WiFi analyzer app/program to check for the best available channel in your network environment.

Regards,

Dexter

Community Team

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Bravia and Android phones keep losing internet connection while still connected to wifi, laptops OK!