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Forum Discussion
C3700 has all lights green except the power
i’ve had my internet for 2 years already and recently it started to keep every light green except for the power light, it stayed red. to fix this we powered it off and left it alone for a while and it...
I held the reset button with a needle for 30 seconds with the Coax cable and Ethernet cables off while it’s on and then turn it off with the button on the back and held the reset button and did another 30 seconds with the box off and then turned it back on and reconnected the coax but nothing happened, when it was on it was doing the same thing, all lights were green except the power, it was still red.
Tends to indicate a hardware failure.
Are you still within warranty?
Have you checked with your isp to see if they can see it and reprovision it?
- no, i don’t think i’m in warranty