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Forum Discussion
Cannot connect to my R6400v2 after the latest firmware update
I just did a firmware update to my R6400v2. It went through the download and installation. When I went to log back into my router, it said it couldn't connect or find that site. I have internet ac...
Carto wrote:
When I went to log back into my router, it said it couldn't connect or find that site.
Is that the exact wording of the message you saw?
Cut power to both the Modem and the Router
What is that modem? Make and model?
Pushed the Reset button on the back of the Router
With the power on?
The message when I try to log into my router is as follows:
Unable to connect
An error occurred during a connection to 192.168.1.1
- The site could be temporarily unavailable or too busy. Try again in a few moments.
- If you are unable to load any pages, check your computer's network connection.
- If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.
I basically get the same message when I try through Edge.
My modem is working just fine and not the problem, I just turned off everything and restarted them all. The Modem is:
Arris SURFboard, Model SB6183
It's a DOCSIS 3.0 Cable Modem. Yes, it is compatible with my ISP.
As far as the Reset button, I pushed it when the power was on and another time when it was off.
Carto wrote:
Arris SURFboard, Model SB6183
Straightforward cable modem with no router section to get in the way. That is a common cause of the symptoms you see, hence the question.
My modem is working just fine and not the problem, I just turned off everything and restarted them all.It is important to do this in the right order.Turning things on and off at random doesn't work.
Be sure to restart your network in this sequence:
- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it to connect.
- Turn on computers and rest of network.
Is everything else working as expected? Your browsers get every else as expected and only fall over when you try the browser graphical user interface (GUI)?