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Solved
Cannot connect to remote desktop!
I have a new R6400 router and cannot connect to my work computer through Microsoft remote desktop when I am connected to this router. When I click to connect it searches and says it cannot find the computer (error code: 0x104). When I log onto my cell phone network or any other Wi-Fi I have no issues connecting. Is there something I need to change on my new router to allow me to connect to my work computer through remote desktop? I have a basic background in computing and networking so beyond plug and play and basic setup im not sure what to do. Thanks.
Hi Highflyer5,
Please try port forwarding port 3389. You can check the link below for the steps.
http://kb.netgear.com/app/answers/detail/a_id/24046
Regards,
Dexter
Community Team
4 Replies
Explain more - direct Remote Desktop Access from the Internet form the mobile phone? While technically possible, this reads a little bit strange to me... No VPN or the like in the play?
- I use Microsoft's remote desktop from my cell phone, to connect to a computer at work. When I am connected to this new router via Wi-Fi, remote desktop says it cannot find my work computer. If I dissconect from this new router and try any other Wi-Fi or my Verizon 4g cell phone network, remote desktop is able to find my work computer and connect. Sorry I do not know what a VPN is.
Hi Highflyer5,
Please try port forwarding port 3389. You can check the link below for the steps.
http://kb.netgear.com/app/answers/detail/a_id/24046
Regards,
Dexter
Community Team
Hi Highflyer5,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community Team
