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joedjo's avatar
joedjo
Aspirant
Dec 22, 2016
Solved

Cannot connect to routeur

Hello, Impossible to connect my pc (portable windows7) to my routeur. I get the message:  The connection has been reset The connection to the server was reset while the page was loaded.      The...
Troubleshooting
  • joedjo's avatar
    joedjo
    Dec 30, 2016

    Hello
    I think I will not hear from Kaspersky for several days.

    And I had a little time today.
    So I uninstalled Kaspersky Internet security.
    And now I have access to my router
    I reinstalled Kaspersky and everything is ok (until now....)
    I will give you the answer from Kaspersky's technical service. 

    Thanks you very much for your help

    Happy new year!

joedjo's avatar
joedjo
Aspirant
Dec 23, 2016

I have already reset the routeur

All devices are connected to internet (internet radio, camera, my laptop)
They all appear under netgear genie!
If I connect my laptop to the router with a cable I get the same message! (and no login screen)
I think there is a problem on my laptop ...?
Because if I try to connect to the routeur with my smartphone I get the login screen!

StephenB's avatar
StephenB
Guru - Experienced User
Dec 23, 2016

Are you using the router's IP address in your browser or http://www.routerlogin.net?

 

Maybe try them both.

 

Also, is this a new set up, or was the router working before?

  • joedjo's avatar
    joedjo
    Aspirant
    Dec 23, 2016

    I tried both methods via 10.0.0.1 and http://www.routerlogin.net?
    I get the same message each time as soon as I click on one of the 2 links.

    I don't know if the parameters are "new set up" or "router working before" since I can not connect
    When I do a reset it is a new set up no?

     

    • StephenB's avatar
      StephenB
      Guru - Experienced User
      Dec 23, 2016
      joedjo wrote:

      I don't know if the parameters are "new set up" or "router working before" since I can not connect

       

      "router working before" means at some time in the past you were able to connect to the web ui.

       

      Did you check that your router is still using 10.0.0.x addresses?

      • joedjo's avatar
        joedjo
        Aspirant
        Dec 23, 2016

        In the past I could connect with no problem
        But I did a reset a few days ago because the connection problem appeared with the old settings.
        Yes my router always uses the address 10.0.0.x,  I see it in netgear genie and in addition trying by my samsung I get the screen of authentication