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Forum Discussion
QuestionMark
Dec 10, 2019Aspirant
cannot update R6250 router
I have received several update alerts but kept entering the wrong password. I let it go. The WiFi has gotten very erratic so I tried to get back in after finding the correct password but was sent to ...
- Dec 10, 2019
If you didn't setup the security questions and didn't disable password recovery, it still asks the questions. And then it loops because there isn't a correct answer.
the way around it? Factory reset your device. Push and hold reset for 7-10 seconds or until the lights flash and then reinstall the device. When reinstalling, either setup the security questions or disable them.
plemans
Dec 10, 2019Guru - Experienced User
If you didn't setup the security questions and didn't disable password recovery, it still asks the questions. And then it loops because there isn't a correct answer.
the way around it? Factory reset your device. Push and hold reset for 7-10 seconds or until the lights flash and then reinstall the device. When reinstalling, either setup the security questions or disable them.
- QuestionMarkDec 10, 2019Aspirant
Thank you so much! It worked exactly as you described!!!
- plemansDec 10, 2019Guru - Experienced UserGlad to hear you got it working! If you mark the answer as solved it helps the next person with this issue
- QuestionMarkDec 10, 2019Aspirant
I did. Thank you again!