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Forum Discussion
QuestionMark
Dec 10, 2019Aspirant
cannot update R6250 router
I have received several update alerts but kept entering the wrong password. I let it go. The WiFi has gotten very erratic so I tried to get back in after finding the correct password but was sent to ...
- Dec 10, 2019
If you didn't setup the security questions and didn't disable password recovery, it still asks the questions. And then it loops because there isn't a correct answer.
the way around it? Factory reset your device. Push and hold reset for 7-10 seconds or until the lights flash and then reinstall the device. When reinstalling, either setup the security questions or disable them.
plemans
Dec 10, 2019Guru - Experienced User
If you didn't setup the security questions and didn't disable password recovery, it still asks the questions. And then it loops because there isn't a correct answer.
the way around it? Factory reset your device. Push and hold reset for 7-10 seconds or until the lights flash and then reinstall the device. When reinstalling, either setup the security questions or disable them.
QuestionMark
Dec 10, 2019Aspirant
Thank you so much! It worked exactly as you described!!!
- plemansDec 10, 2019Guru - Experienced UserGlad to hear you got it working! If you mark the answer as solved it helps the next person with this issue
- QuestionMarkDec 10, 2019Aspirant
I did. Thank you again!