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Canon MG3620 Wireless Printer Connectivity Issue
I just purchased a new Canon MG3620 wireless printer and have followed all of the set up steps but our iPads will not "find" the printer. During the printer setup, it recognizes and signs on to the ...
My son called this evening and fixed it in ten minutes. It was a router security conflict.
Yes, both ipads are connected to the same network.
When I went throught hte set up for the printer, it says the printer connected. But, neither iPad will recognize it and when I go into the Router settings, it does not show it.
Check to see if the printer has an IP address from the router.
From the printer settings, you should be able to see if the printer has an IP address.
Once you have it, verify if you can ping that IP address. You will need to open a command prompt in order to ping the IP address.
The Printer User Interface shows 192.168.1.11 as the printer IP Address. But, when I go into the Router Interface, and select "attached devices" it does not show that IP address.
I will try pinging it when I get home this evening.