NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

ArtieJJ's avatar
ArtieJJ
Aspirant
Feb 15, 2016
Solved

Can't access routerlogin.net/.com after factory reset, Model: R6200

I factory reset my R6200 and I can get the IP 192.168.1.1 via LAN plug in but oddly in the Windows network adapter screen it displays my "old" network name.  I can't access the routerlogin.net/.com p...
Troubleshooting
  • ArtieJJ's avatar
    ArtieJJ
    Feb 17, 2016

    Yes I am running Kaspersky.  I'll try that next.  Thanks for the feedback!!

TheEther's avatar
TheEther
Guru
Feb 17, 2016

You wouldn't happen to have Kaspersky Antivirus installed?  For some reason, it simply doesn't like routers.  You may have to temporarily uninstall it, or try the suggestion in this Netgear article (link).

ArtieJJ's avatar
ArtieJJ
Aspirant
Feb 17, 2016

Yes I am running Kaspersky.  I'll try that next.  Thanks for the feedback!!

  • ArtieJJ's avatar
    ArtieJJ
    Aspirant
    Feb 17, 2016

    Kaspersky was the issue but only after I installed the most recent NetGear firmware upgrade.  Thanks!!!!