NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
polkaroo
May 10, 2017Aspirant
Can't access Wi-Fi from devices after firmware upgrade
Just updated my firmware to V1.1.2.54 for my N-150 and now can't access my Wi-Fi from any of my devices. Looked at Netgear Genie and it shows the wireless settings with an "X" indicating not working...
- May 18, 2017
Paid to have techs come on site and they had it back in minutes. That indicator for the Wireless AP being off was the key. I had no idea what it meant but they told me and then went to another settings page and set the wireless broadcast to "on" and we were good. I knew it had to be something easy but did not understand what all these settings meant.
Again, thanks for your replies.
polkaroo
May 12, 2017Aspirant
My hardwired devices on the router are working, no problem. The router does not seem to be broadcasting as you can't pick it up on any of my wireless devices.
I can see my neighbours WiFi networks but my network doesn't come up.
Prior to the firmware upgrade, all was good.
ElaineM
May 12, 2017NETGEAR Employee Retired
Can you try to factory reset the router then reconfigure it afterwards.
- polkarooMay 12, 2017Aspirant
Elaine, I wish I was that technically savy. I thought the firmware update would be easy...and it was. Just didn't expect not to come back fully functional. I read how to reset the router but don't know enough about how to set it up again. I had a tech come on-site to set it up for me originally. Cost of a home visit is $75/hr. Looking at that now but was hoping it was something simple that I just didn't know about.
Thanks for your help BTW.
- ElaineMMay 15, 2017NETGEAR Employee Retired
You're welcome.
To set it up once again, you may see the steps below.
I recently lost my internet connection, how do I get my connection back?
- polkarooMay 18, 2017Aspirant
Paid to have techs come on site and they had it back in minutes. That indicator for the Wireless AP being off was the key. I had no idea what it meant but they told me and then went to another settings page and set the wireless broadcast to "on" and we were good. I knew it had to be something easy but did not understand what all these settings meant.
Again, thanks for your replies.